All Canon L series lenses, Canon EOS 1,5 and 6 range of bodies,
Pentax K5, K3 and similar bodies. All Pro Video Equipment.

Yes, it is R250 incl VAT for all non-pro equipment. For pro equipment there is a R399.00 (Incl. VAT) inspection/quote rejection fee.

Yes, we take in a R250 deposit when receiving non-warranty repairs.
This deposit will come off the total quote amount if accepted and if
rejected, this deposit will go towards an inspection fee.

No it does not unless specified by the customer.

You can either courier directly to our physical address or post to our
postal address. Details can be found on our website. Please also
ensure that equipment been sent in for repair or service is
adequately covered under your personal insurance cover whilst in
transit and being stored at Camera Tek premises.

We aim to get a quote to the customer within 24 hours (1 working
day)

We aim to complete the repair in 4-6 working days from date of go
ahead (subject to spares availability or from date of receipt for
warranty repairs). This does not apply to Pro equipment.

You can call the Canon photo / video technical helpdesk at Camera
Tek on 0800 21 22 50 for assistance.

You can call the Canon photo / video technical helpdesk at Camera
Tek on 0800 21 22 50 for assistance.

This is to prevent our repair system from getting clogged up with with repairs that customers have no intention of coming to collect on completion. It ensures that those customers that are serious about getting their equipment repaired are given priority service.

You will have been sent a quote by email, SMS or fax depending on
your preferred means of communication selection. You will need to
make full payment of your quote amount (less your original R250
deposit) into out bank account. Then you will reply to your sent
quote, stating that you give a go-ahead and you will also need to
send us a copy of your proof of full payment. Only once we have
received both the quote go-ahead in writing and your confirmation
of payment, can we accept it as a go-ahead.

Yes, please ensure that all equipment being sent in to Camera Tek for inspection, quote, repair or service is adequately covered under your personal insurance cover for theft whilst in transit to Camera Tek and being stored at Camera Tek premises.

Johannesburg form

Durban Form

CAMERATEK
FIRST NATIONAL BANK
CRESTA BRANCH
BRANCH CODE: 254905
A/C 51441138695